About Us
Polvich is more than a brand; it is a movement - a tribute to the art of refined dressing. Established in 2022, Polvich was born from a vision to redefine fashion through minimalistic elegance and timeless style.
Designed for those who appreciate effortless grace, Polvich blends precision craftsmanship, rich textures, and understated details to create a wardrobe that transcends fleeting trends. Every piece is an embodiment of quiet confidence and modern allure, tailored to those who make a statement without saying a word.
With a presence in 150 countries, Polvich caters to unisex, women, men and all who embrace fashion without boundaries. Our collections are designed not just to be worn but to be experienced - celebrating individuality, poise, and an unwavering sense of style.
Polvich is where elegance stands the test of time - a brand for those who seek distinction in every detail.
Contact Us
If you have questions, or if you would like to make a complaint, please contact us by e-mail at customercare@polvich.com.
We operate globally from Polvich, ShipLink Services Inc, 1706 State Route 11, PMB 1, Mooers, NY 12958, United States.
Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.polvich.com (the “Site”).
Personal Information We Collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card and debit card numbers, UPI information etc.), email address, and phone number.
We refer to this information as “Order Information.” When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information
and Order Information.
How Do We Use Your Personal Information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
We share your Personal Information with third parties to help us use your Personal Information, as described above.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Do Not Track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Your Rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact e-mail given above.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example
if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.
Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
Data Retention
When you place an order through the site, we will maintain your order information for our records unless and until you ask us to delete this information.
Policy Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Terms & Conditions
These Website Standard Terms and Conditions written on this webpage shall manage your use of our website, POLVICH accessible at https://polvich.com/
These Terms will be applied fully and affect to your use of this Website. By using this Website, you agreed to accept all terms and conditions written in here.
You must not use this Website if you disagree with any of these Website Standard Terms and Conditions.
Intellectual Property Rights
Other than the content you own, under these Terms, POLVICH and/or its licensors own all the intellectual property rights and materials contained in this Website.
You are granted limited license only for purposes of viewing the material contained on this Website.
Restrictions
You are specifically restricted from all of the following:
(i) Publishing any Website material in any other media.
(ii) Selling, sublicensing and/or otherwise commercializing any Website material.
(iii) Publicly performing and/or showing any Website material.
(iv) Using this Website in any way that is or may be damaging to this Website.
(v) Using this Website in any way that impacts user access to this Website.
(vi) Using this Website contrary to applicable laws and regulations, or in any way may cause harm to the Website, or to any person or business entity.
(vii) engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Website.
(viii) using this Website to engage in any advertising or marketing.
Certain areas of this Website are restricted from being access by you and POLVICH may further restrict access by you to any areas of this Website, at any time,
in absolute discretion.
Any user ID and password you may have for this Website are confidential and you must maintain confidentiality as well.
Your Content
In these Website Standard Terms and Conditions, "Your Content" shall mean any audio, video text, images or other material you choose to display on this Website.
By displaying Your Content, you grant POLVICH a non-exclusive, worldwide irrevocable, sub licensable license to use, reproduce, adapt, publish, translate and distribute it in any and all media.
Your Content must be your own and must not be invading any third-party’s rights. POLVICH reserves the right to remove any of Your Content from this Website at any time without notice
No Warranties
This Website is provided "as is," with all faults, and POLVICH express no representations or warranties, of any kind related to this Website or the materials contained on this Website.
Also, nothing contained on this Website shall be interpreted as advising you.
Limitation of Liability
In no event shall POLVICH, nor any of its officers, directors and employees, shall be held liable for anything arising out of or in any way connected with your use of this Website whether such liability is under contract. POLVICH, including its officers, directors and employees shall not be held liable for any indirect, consequential or special liability arising out of or in any way related to your use of this Website.
Indemnification
You hereby indemnify to the fullest extent POLVICH from and against any and/or all liabilities, costs, demands, causes of action, damages and expenses arising in any way related to your breach of any of the provisions of these Terms.
Severability
If any provision of these Terms is found to be invalid under any applicable law, such provisions shall be deleted without affecting the remaining provisions herein.
Variation of Terms
POLVICH is permitted to revise these Terms at any time as it sees fit, and by using this Website you are expected to review these Terms on a regular basis.
Assignment
The POLVICH is allowed to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification.
However, you are not allowed to assign, transfer, or subcontract any of your rights and/or obligations under these Terms.
Entire Agreement
These Terms constitute the entire agreement between POLVICH and you in relation to your use of this Website, and supersede all prior agreements and understandings.
Governing Law & Jurisdiction
These Terms will be governed by and interpreted in accordance with the laws of the Republic of India, and you submit to the non-exclusive jurisdiction of the state and federal courts located in Kochi, Kerala for the resolution of any disputes.
Return & Refund Policy
Any claims for misprinted/damaged/defective items must be submitted within 5 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 5 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
If you notice an issue on the products or anything else on the order, please submit a problem report.
Wrong Address:
If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once
we have confirmed an updated address with you (if and as applicable).
Unclaimed:
Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself (if and as applicable).
If you haven't registered an account on polvich.com and added a billing method, you hereby agree that any returned orders due to the wrong shipping address
or a failure to claim the shipment won’t be available for reshipping without us issuing a refund.
Polvich does not accept returns of sealed goods.
Order Returns:
Please contact us before returning any products. Except for customers residing in Brazil, we do not refund orders for buyer’s remorse.
Customers residing in Brazil and regretting a purchase must contact our customer service and express their will to return the item within 7 consecutive days
after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial.
In these cases, a refund will not be possible.
Notification for EU consumers:
According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for
(i) the supply of goods that are made to the consumer's specifications or are clearly personalized and
(ii) sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons.
Therefore Polvich reserves rights to refuse returns at its sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.
For all eligible order based on the above terms, the refund will be issued within 7 days after receiving the product at our warehouse.
Order Cancellation
We do not allow any order cancellation. Once the order is placed by the customer it automatically gets processed and shipment is initiated.
The order can be returned as indicated in our return policy.
Cookies Policy
What Are Cookies?
As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve
your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality.
How We Use Cookies
We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.
Disabling Cookies
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.
Account Related Cookies
If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.
Login Related Cookies
We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page.
These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.
Email Newsletters Related Cookies
This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.
Orders Processing Related Cookies
This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can
process it properly.
Surveys Related Cookies
From time to time we offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately.
These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages.
Forms Related Cookies
When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.
Site Preferences Cookies
In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it.
In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.
Third Party Cookies
In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.
This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.
Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.
From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimizations our users appreciate the most.
As we sell products it's important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.
We use adverts to offset the costs of running this site and provide funding for further development. The behavioural advertising cookies used by this site are designed to ensure that we provide you with the most relevant adverts where possible by anonymously tracking your interests and presenting similar things that may be of interest.
Several partners advertise on our behalf and affiliate tracking cookies simply allow us to see if our customers have come to the site through one of our partner sites so that we can credit them appropriately and where applicable allow our affiliate partners to provide any bonus that they may provide you for making a purchase.
We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Facebook, Instagram, LinkedIn, Twitter, Pinterest, Snapchat and YouTube, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.